The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Service!
“I was impressed by the really good service provided during my stay. The team was genuinely caring and went above and beyond to ensure my experience was nice.” view full review
Stunning Views!
“The room I stayed in offered amazing views that truly enhanced my experience. I loved waking up to such a beautiful sight every morning.” view full review
Best Breakfast Buffet!
“The breakfast buffet was excellent. I couldn't believe the variety and quality of food offered, easily the best I’ve encountered, even surpassing dining experiences abroad.” view full review
Super Comfortable!
“My bedroom was incredibly comfortable and clean. The cozy atmosphere made it the perfect retreat after a long day of exploring.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Cookware/ Kitchen utensils
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Spa & Leisure
Spa & wellness centre
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Bathroom telephone
Self-catering
Cookware/ Kitchen utensils
Media
Direct dial telephone
AM/FM alarm clock
Room decor
Curtains
Show more
Location
161 Sussex Street,
Sydney,
Australia,
2000,
New South Wales
Map view
street view
161 Sussex Street,
Sydney,
Australia,
2000,
New South Wales
City landmarks
Opera House
Sydney Opera House
2.3
km
Park
Royal Botanic Gardens
1.9
km
Bridge
Sydney Harbour Bridge
2.1
km
Sydney
Darling Harbour
640 m
Gallery
Art Gallery of New South Wales
1.6
km
Museum
Australian National Maritime Museum
1.0
km
Museum
Museum of Contemporary Art Australia
1.5
km
Park
Hyde Park
1.1
km
Mall
Queen Victoria Building
730 m
Garden
Chinese Garden of Friendship
1.2
km
Sydney NSW 2000
Darling Harbour dining
830 m
Church
St Mary's Cathedral
1.2
km
Planetarium
Sydney Observatory
1.3
km
Mall
The Rocks
1.5
km
Museum
Powerhouse Museum
1.5
km
Amusement Park
Luna Park Sydney
2.5
km
Sydney
Sydney Harbour
3.1
km
Museum
Hyde Park Barracks Museum
1.1
km
Westfield Centrepoint 100 Market St Retail Level 5
Sydney Tower Eye Observation Deck
640 m
Sydney Cove
Circular Quay
1.5
km
Public Building
Sydney Town Hall
770 m
Event hall
International Convention Centre Sydney
760 m
10 Macquarie St
The Mint
1.2
km
Museum
The Rocks Discovery Museum
1.6
km
Museum
Museum of Sydney
1.7
km
Nearby
Aquarium
SEA LIFE Sydney Aquarium
510 m
Zoo
WILD LIFE Sydney Zoo
390 m
Museum
Madame Tussauds Sydney
470 m
Bridge
Pyrmont Bridge
300 m
Harbour
Cockle Bay Wharf
390 m
Restaurants
Nick's Seafood Restaurant
460 m
The Promenade
Sailmaker
10 m
161 Sussex Street
Medusa Greek Taverna
190 m
2 Market St
Corn Exchange Restaurant
30 m
161 Sussex St
Zephyr
240 m
161 Sussex St Level 12
The Dundee Arms
50 m
161 Sussex St Four Points by Sheraton Sydney
Helm Bar & Bistro
360 m
7 Wheat Rd Darling Harbour
Baia the Italian
330 m
114 Cockle Bay Wharf Darling Harbour
Kingsleys Australian Steakhouse
190 m
29A King St
I'm Angus Steakhouse
360 m
The Promenade
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Friendly staff
Great location
Noise disturbances
Inconsistent dining quality
7.4/10
Very good
Rooms
6.8
Location
8.7
Service
8.1
Dining
7.0
Guest reviews
7.4/10
based on 26 reviews
4/5
based on 4111 reviews
8.2
8.2/10 based on 8755 reviews
#74 of 208 hotels in Sydney based on Tripadvisor
Steve
United Kingdom,
May
2024
7.8/10
The hotel offers extremely comfy rooms with great views of Darling Harbour. The rooms are spacious, clean, and newly renovated, providing a comfortable stay. The hotel's location is excellent, near popular attractions like Darling Harbour, making it easy to explore the area. However, the dining experience might not meet expectations at times.
Rooms
9.0
The rooms were extremely comfy with great views of Darling Harbour. They were spacious, clean, and newly renovated, offering a comfortable stay.
Service
7.0
The staff, especially at the roof-top bar, were very friendly and welcoming. However, there was a slight issue with communication regarding access to certain areas.
Location
9.0
The hotel's location is excellent, right near popular attractions like the aquarium, Darling Quarter, and Barangaroo. It offers easy access to key spots such as Cockle Bay and Darling Harbour.
Dining
6.0
The dining experience had its ups and downs. While the meals were up to standard, there were some service issues, and the main buffet could be disappointing at times.
Facilities
8.0
The hotel provides convenient facilities for guests to enjoy their stay, ensuring a pleasant experience overall.
John
United Kingdom,
April
2024
8.0/10
The hotel rooms were so nice, clean, and the breakfast was amazing. However, there was a lingering smell of vomit in the room, and despite our complaint, we only received a cocktail voucher instead of a room change. Overall, the hotel is in good condition.
Rooms
7.0
The rooms were clean and had a nice breakfast.
Service
9.0
The service was amazing. The staff offered us an upgrade package for 80 AUD per day and readily refunded the club access money. They were attentive, even the egg chef was accommodating.
Location
8.0
The hotel's location was perfect for us, close to the restaurants on the wharf and in the city. It gave easy walking access to restaurants, ferries, Sydney Opera House, and The Rocks.
Dining
8.0
The dining experience was pleasant, with an extensive menu and exceptional service from the front desk to changing our bed arrangements.
Facilities
8.0
The hotel offers various facilities including room service, dry cleaning, housekeeping, laundry, and tours/ticket assistance.
Ed
United Kingdom,
April
2024
7.0/10
The hotel's location is perfect, close to Darling Harbour with lots of dining options and attractions within easy reach. The rooms were below expectations, with outdated decor and basic amenities for the high price. Service varied, with some helpful staff but others lacking warmth. The dining experience was enjoyable with a good selection, and the facilities were satisfactory.
Rooms
5.0
I was somewhat disappointed by the small and outdated rooms which didn't match the hotel's 5-star claim.
Service
6.0
The service was a mixed bag, with some staff being unwelcoming while others were helpful and sympathetic.
Location
9.0
The best part was the hotel's proximity to Darling Harbour, offering easy access to restaurants, shops, and attractions.
Dining
8.0
The dining experience was quite good, with a nice selection and attentive service from the staff.
Facilities
7.0
The facilities were satisfactory, meeting basic needs during the stay.
James
United Kingdom,
February
2024
7.2/10
The hotel is in a great location with lovely views, but the rooms were noisy and tiny, impacting sleep quality. The service was mostly pleasant but had occasional issues. The dining was good but crowded during peak times. The facilities were decent overall.
Rooms
6.0
The room was clean but very small, and the noise from hallway conversations and slamming doors affected our sleep quality. Only one USB charging point was inconvenient.
Service
7.0
The service was mostly pleasant, but there were instances of staff on the phone and a few attitude problems. They tried to ensure our comfort but could be more consistent.
Location
9.0
The location was great for exploring the area on foot and enjoying beautiful harbor views from the room. It was convenient for visiting popular attractions and had a safe environment.
Dining
7.0
The dining experience was good, but it got crowded after 8 am. The food was delicious, with a variety of options, but staff seemed overwhelmed, leading to cold coffee and long omelette lines.
Facilities
7.0
The hotel facilities were decent, providing what was needed for a comfortable stay without any standout features.
Harold
United States,
February
2024
7.8/10
The hotel is ideally located just a few blocks from Darling Harbour, making it convenient for exploring Sydney's downtown. While the harbour view room was a bit warm and outdated compared to other options, the service was exceptional, and the location outstanding.
Rooms
6.0
The harbour view room was a little hot and very outdated.
Service
9.0
The staff, from the chefs to the waiters, were always friendly and accommodating to any requests.
Location
9.0
The hotel's location is outstanding, just a short walk to Town Hall station and with easy access to major attractions like the QVB.
Dining
7.0
Facilities
8.0
The hotel offers tours/ticket assistance and other standard facilities.
Gordon
United Kingdom,
January
2024
8.2/10
My stay at the hotel was delightful, with clean and well-equipped rooms in the new tower, though a bit of a trek from the lifts. The service was top-notch, from check-in to checkout, with attentive and friendly staff all around. The location was superb, overlooking Darling Harbour and within walking distance to many attractions, despite some construction noise. The dining experience was exceptional, especially the made-to-order omelettes. Overall, a great value for money with minor noise disturbances.
Rooms
8.0
My Harbour View Room 936 was well-equipped and facing the streets.
Service
9.0
The staff was very attentive and lovely from start to finish.
Location
7.0
The location was fantastic, right overlooking Darling Harbour and convenient for exploring the city, but some noise from drilling and construction impacted the experience.
Dining
9.0
The dining experience was excellent, with friendly and very helpful staff.
Facilities
8.0
The hotel's facilities were top-notch, enhancing the overall stay.
Herbert
United States,
January
2024
9.0/10
I had a fantastic experience at this hotel! The rooms were amazing - I even got to see the fireworks from my room. The service was top-notch with welcoming staff, although there was a slight issue with someone else being assigned my room. The location was perfect, overlooking Darling Harbour and within walking distance to great shopping and dining spots. The dining was a true delight, especially with the varied options that changed daily. The facilities were excellent overall.
Rooms
9.0
The rooms were fantastic, and I even had a view of the fireworks.
Service
9.0
The staff were all welcoming and attentive, making my stay very enjoyable.
Location
10.0
The location couldn't have been better - overlooking Darling Harbour and close to great shopping and dining options.
Dining
8.0
The dining experience was amazing with a variety of delicious options that changed daily.
Facilities
9.0
The facilities were top-notch, ensuring a comfortable and enjoyable stay.
Henry
United Kingdom,
January
2024
7.8/10
The hotel offers comfortable rooms with quality amenities and friendly service, though there are some noise disturbances. Its location is excellent for exploring Sydney's main attractions, but the dining experience may vary. Overall, a good value for money option.
Rooms
7.0
The room was comfortable and well-designed, with quality products provided. However, soundproofing was an issue as noise from neighboring rooms was easily heard.
Service
9.0
The staff were fabulous, professional, and very helpful throughout our stay, making it stress-free even during busy periods.
Location
8.0
The location is ideal for exploring Sydney's top attractions with easy access to Darling Harbour and nearby shops and restaurants. Some noise due to renovations but overall fantastic for leisure travelers.
Dining
7.0
The dining experience was varied, with some excellent offerings but also instances of cold and disappointing food.
Facilities
8.0
The hotel offers good facilities including room service, dry cleaning, and tours assistance, enhancing the overall stay experience.
Friendly staff
Noise disturbances
Ronald
United Kingdom,
January
2024
8.2/10
The hotel offers bright, charming, and spacious rooms with an awesome view over Darling Harbour, making it a delightful stay. The service is top-notch with helpful staff and convenient amenities. The location is excellent, providing easy access to Darling Harbour activities and other attractions. The dining experience is delicious with fresh options available. However, some layout issues in the dining area may slightly disrupt the experience.
Rooms
8.0
The rooms are bright, charming, and spacious, offering an awesome view over Darling Harbour.
Service
9.0
The staff is very helpful and polite, providing excellent room service and customer assistance.
Location
9.0
The location is superb, just a short walk from Darling Harbour and conveniently close to Sydney Opera House.
Dining
8.0
The dining experience is delicious and fresh, providing a nice selection as expected.
Facilities
7.0
The hotel offers convenient facilities including room service, dry cleaning, and laundry services.
Harold
United Kingdom,
December
2023
7.6/10
The hotel had lovely spacious and modern rooms with a walk-in shower but was noisy at night due to outside noise. Unfortunately, the air conditioner was noisy, and the carpet was not as clean as expected.
Rooms
7.0
The rooms were spacious and modern with a walk-in shower.
Service
8.0
The staff were courteous and quick to respond to requests, although some had difficulty communicating.
Location
9.0
The hotel was great and within walking distance to the Market St shopping precinct and Darling Harbour cafes, offering a great view of Darling Harbour.
Dining
6.0
The dining area felt a bit like a canteen with scattered serving sections, making it a lengthy process to get different items.
Facilities
The hotel facilities were fine overall.
Molly
United Kingdom,
December
2023
8.2/10
The hotel offers clean and comfortable rooms at an above-average price with a great view of Darling Harbour. The service is efficient with welcoming staff, though there could be more upgrades for returning customers. The location is convenient, close to everything, and provides an oasis in the city. The dining experience is worth the money, despite some changes. Overall, it's a pleasant stay with some minor room for improvement.
Rooms
8.0
The rooms were very clean and had a comfortable bed with a great view of Darling Harbour. I would definitely stay again.
Service
9.0
The staff were welcoming and efficient, despite some crazy behavior at the bar. Service was quick with no long lines or wait times.
Location
9.0
The hotel is centrally located, close to various restaurants and entertainment venues. It's an oasis in the city, and the staff are very efficient.
Dining
7.0
The dining experience was worth the money, despite some changes to the buffet service at Sailmakers. They offer fresh organic products.
Facilities
8.0
The facilities are good, providing everything you need for a comfortable stay.
Jenny
United Kingdom,
November
2023
6.8/10
The hotel has slightly small rooms that are nicely done and very quiet. Despite the dim lighting and smoky glass mirrors in the bathroom, it offers the standard expected from this class of hotel. A rating of 4 out of 10 was given.
Rooms
5.0
The rooms were slightly on the small side but very nicely done and very quiet.
Service
7.0
The front desk staff were very professional but lacked a bit of friendliness. However, other staff members, like supervisors and managers, were very helpful, answering all our questions and even recommending a unique breakfast venue.
Location
9.0
The location is a big plus, situated in Darling Harbour, a lovely part of Sydney. The hotel exceeded expectations by providing complimentary champagne and chocolates for our first anniversary.
Dining
6.0
The dining experience was a mix of wonderful service in the morning restaurant and varied offerings with poor quality in the regency club. The staff appeared overwhelmed during busy times, but advance breakfast payment options at check-in were considered worthwhile.
Facilities
8.0
The facilities at the hotel were on par with the expected standards of this class of hotel.
Kenneth
United Kingdom,
November
2023
5.8/10
The hotel rooms were disappointing due to noise issues and lack of soundproofing, but the location was convenient with easy access to key attractions. Service was friendly with a quick response, but dining was a mixed experience. Facilities were average.
Rooms
5.0
The rooms were small, smelly, and a big disappointment.
Service
7.0
The service was friendly and welcoming.
Location
8.0
The location was perfect for the event I was attending.
Dining
5.0
The dining experience was inconsistent with staff being friendly but overpriced.
Facilities
6.0
Facilities were average.
Convenient location
Noise issues
John
United Kingdom,
October
2023
7.8/10
My stay at the hotel was fantastic! The room was clean and a good size, offering a great view of Darling Harbour. The service was exceptional, with the staff being very helpful, friendly, and accommodating. The location was excellent, close to everything I needed. The dining experience was a bit disappointing with limited options, but overall, it was a great stay.
Rooms
8.0
The room was neat and clean with an excellent view of Darling Harbour.
Service
9.0
The service went over and above to make my stay extra special.
Location
9.0
The location was excellent, very close to everything with great views from my room.
Dining
6.0
The dining experience was disappointing, impacted by external factors, but it was okay overall.
Facilities
7.0
The facilities provided were satisfactory, meeting my basic needs.
Peter
United Kingdom,
September
2023
7.4/10
The hotel offered a mixed experience with nice, comfortable rooms but lacking gym facilities. The lack of complimentary water for the price paid was a downside, although the service was friendly and helpful. The location was fantastic, especially for exploring the city, and the dining options varied but slightly overpriced.
Rooms
7.0
The room was quite nice, comfortable, and well-appointed.
Service
8.0
The staff were helpful and polite.
Location
9.0
The location is fantastic right on Darling Harbour at the base of the CBD.
Dining
7.0
The dining had a great variety of hot and cold foods, but it was more expensive than usual.
Facilities
6.0
The gym was rather disappointing, lacking variety.